A reservation is confirmed by sending us your credit card number and date of expiration.

Cancellation :

* During the period from May till end September, during the holidays and school holidays :

If you cancel 15 days in advance you pay 3 nights.

If you cancel less than 15 days in advance you pay for the whole period.

*During the period from October till April, with exception of holidays and school holidays :

If you cancel 3 days in advance you pay 2 nights.

If you cancel less than 3 days in advance you pay for the whole period.

-No changes will be accepted on the day of arrival.

-The hotel reserves the right to modify its prices without prior notice if holiday periods in Belgium change.

-Complaints should be sent to the hotel in writing and registered within 8 days. After this period, complaints are no longer accepted.

-Only the Court of Brugge may handle problems between the hotel and the guests.

-The hotel is not responsable for unexpected circumstances such as bad weather, car trouble, ...

-Dogs are not allowed.

Cancellation during the stay :

-For circumstances beyond the client's control, the day which has already started will be charged. This is at the discretion of the manager.

-In cases the manager is not responsable (bad weather, ...) the guest has to pay half of the remaining period at the confirmed price per night.

Check-in :  2 p.m.

Check-out :  11 a.m., if not, the hotel has the right to charge another night.